Welcome Back! Over the past few months while many of our stores were closed to aid in and do our part in slowing the spread of COVID-19, we implemented a well thought out, detailed plan of how we would welcome our customers back with health and safety top of mind.
As you tour our properties and return to your favorite restaurants and stores you will notice that we have implemented new signage that will aid in remaining 6 feet apart from those in the community you do not know well. These have been implemented in our common areas as well as for lines that may form outside of retailers. We also have COVID-19 Prevention reminder signage – wash your hands frequently, six feet is the sweet spot, wearing a face covering is for you and your community’s protection and in order to keep others safe please stay home if you are feeling sick. We also have automatic hand sanitizer stations throughout the property for use by all customers.
A dedicated person has been charged with cleaning high touch areas and will remain on-property for the foreseeable future. Curbside Parking areas have been designated and will remain even as retail stores allow in-person shopping. These amenities are provided for convenience as well as for the vulnerable population and those who do not feel it is their time to enter a store, just yet.
Finally, we remain committed to following the guidelines established by the CDC and OSHA for both the shopping centers and providing the information for our merchants. We look forward to seeing you back out at our NewMark Merrill Companies’ properties!
Elevating Customer Service Post-Pandemic
Please click on the links below to see a copy of our communications to our tenants and communities:
Letter to our merchants on May 10th
On May 10th, we sent a letter to our merchants with info on the Restaurant Revitalization Fund (RRF) that targets the food industry to provide support and reminded our tenants that the deadline for PPP Round 2 is the end of this month on May 31st as well as sending out a link to loan and grant programs we compiled and sorted by region on our corporate website.
Letter to our merchants on May 7th
On May 7th, we sent an email out to our merchants letting them know that LA County was granted movement to the Yellow Tier for operations and that the LA County Health Department modified those operations from the State guidelines and allowed businesses to begin operating in the modified Yellow Tier on Thursday, May 6th. More information on those guidelines and the reduced restrictions were sent out with details for each category type.
Letter to our merchants on Apr 26th
On April 26th, we sent a letter to our tenants from our CEO Sandy Sigal emphasizing our message that we don’t often get a second chance to make a first impression, but now is that time as our businesses reopen and more customers are coming back to our property. Now is the time to build on the new customers we made served during the pandemic and we shared information on how we can continue to build on that momentum to bring a high level of customer service to all our customers as outlined in our “Exceeding Expectations” document.
Letter to our merchants on Apr 6th
On April 6th, we sent a notice to our tenants that more California counties have progressed to the less restrictive orange tier earlier this week, including San Bernardino, San Diego, Ventura, Riverside, Tulare and Santa Barbara.
Letter to our merchants on Apr 2nd
On April 2nd, we sent a letter to our merchants informing them that the Paycheck Protection Program deadline of March 31st has been postponed to May 31st which means there is more time to get your PPP Round 2 application in, but not to wait as the money may be gone before the new extended deadline.
Letter to our merchants on Apr 1st
On April 1st, we sent a letter to our merchants updating them on Los Angeles and Orange Counties moving to the Orange Tier, a less restrictive tier that allows for more businesses to open at greater capacities, as well as vaccine information for all of our California shopping centers.
Letter to our merchants on Mar 23rd
On March 23rd, we sent a reminder notice to our tenants that the deadline to apply for the second round of the Paycheck Protection Program is March 31st and coming up soon, as well as sharing vaccine information for all of the counties our shopping centers are located in across our portfolio.
Letter to our merchants on Mar 13th
On March 13th, we sent an update to our CA tenants regarding the state updating the requirement thresholds for the colored opening tiers based on the number of specific vaccines administered across the state which means Los Angeles, Orange and San Bernardino Counties will move to the red tier as of Monday, March 15th as well as sharing county specific vaccine administration information.
Letter to our merchants on Mar 10th
On March 10th, we sent a note to our tenants updating them on American Rescue Plan that was going through Congress for approval to provide aid to Americans and businesses, including additional funding for the Paycheck Protection Program and new grants to restaurants and other food and drinking establishments, as well updates to the SBA Economic Injury Disaster Loan program.
Letter to our merchants on Mar 1st
On March 1st, we sent an update to our tenants with a message from our CEO with details on the Paycheck Protection Program as well as grants and small business assistance available to California tenants, as well updates on the surveys we sent to our customers and their feedback and how to continue to find ways to effectively connect with customers and provide a high level of customer service.
Letter to our community on Mar 1st
On March 1st, we sent a letter to our communities from our CEO Sandy Sigal where he reflected on the last year and how our shopping centers and tenants have worked to do the best they can during the COVID-19 pandemic and how we continue to ask our customers to support our small businesses, to spread the word, and to let us know if there is anything else we can do to help you have a better shopping experience at our properties.
Letter to our merchants on Feb 11th
On February 11th, we sent a message to our Illinois tenants updating them on the progression to Phase 4 that the Illinois Department of Public Health announced last week which now allows gatherings of up to 50 people and additional capacity upgrades for different types of businesses, including our retailers, restaurants, and gyms.
Letter to our merchants on Feb 5th
On February 5th, we sent a letter to our merchants giving them more information on the latest funding options available for their business, such as PPP Round 2 application information, the Small Business Administration (SBA) covering your loan payments for 6 months, and the California Small Business COVID-19 Relief Grand Program where businesses can qualify for grants up to $25,000.
Letter to our merchants on Jan 27th
On January 27th, we sent an update to our tenants in California as Governor Newsom announced that he was lifting the stay-at-home orders which means our shopping centers would move back to the purple tier allowing hair and nail salons to reopen as well as allowing restaurants to offer outdoor dining options for our customers. More information for each county in CA was shared as well as more additional details regarding the Paycheck Protection Plan.
Letter to our merchants on Jan 14th
On January 14th, we invited our tenants to join us for an exclusive webinar we sponsored with Retail Smart Guys helping tenants figure out how to take the steps to make up for 2020 and set them up for future success in 2021.
Letter to our merchants on Jan 13th
On January 13th, we sent a letter to our merchants sharing additional information released by the SBA for the second round of PPP funding along with additional information and different requirements for first time vs. second time loan applications. We urged our tenants to reach out to their banks to start inquiring about the application process and provided a resource in A10 Capital if they needed help applying and didn’t have a current banking relationship or one that would not accept applications.
Letter to our merchants on Jan 5th
On January 5th, we sent a letter to our merchants urging them to reach out to their banks to inquire about the next round of PPP funding as more information on lending guidelines is shared with the banks and we also shared information on the COVID-19 Relief Grants Program that is available to California small businesses and non-profits which offers grants of $5,000 to $25,000.
Letter to our merchants on Dec 30th
On December 30th, we sent a letter to our merchants updating them on the passage of the newest stimulus package into law by President Trump which means tenants should start working with their banks to prepare their applications for submission for the 2nd round of Paycheck Protection Programs funds. We also shared some trend analysis and future outlook information from Retail Smart Guys.
Letter to our merchants on Dec 22nd
On December 22nd, we updated our tenants with some details on the latest stimulus package recently passed by Congress which includes $284 billion in Payroll Protection Program funds available to small businesses which can turn from a loan into a grant to cover things like payroll, rent, and other operational costs. If you need help with your PPP application, we also shared information on how to get in touch with A10 Capital or visit the COVID-19 section of our website for more information.
Letter to our community on Dec 3rd
On December 3rd, we sent a letter to our communities asking them to help support our small businesses by shopping local, picking up take out from our restaurants, using our designated pick up zones where our retailers can bring your order directly out to your car, explaining the different precautions we are taking to help keep our centers safe when you visit, and how our shopping centers can be your one stop shopping location for all of your needs.
Letter to our merchants on Dec 2nd
On December 2nd, we sent a letter to our tenants outlining several programs available to help tenants in California, including the California Rebuilding Fund, a $500 million COVID Relief Grant, the Tax Relief for Businesses Impacted by COVID-19 Executive Order, and the Keep LA County Dining program, among other things intended to support small businesses.