We Take Ownership
Creating lasting, successful landmarks is at the forefront of NewMark Merrill’s approach to shopping center ownership and management. Because we are both third-party property managers and shopping center owners ourselves, we employ an owner’s mentality at every center — providing full-scale accounting, reporting, leasing, marketing, construction and development teams to ensure each property’s success.
“The properties managed by NewMark Merrill Companies […] are consistently clean, well secured and landscaped in a way that adds to the neighborhood in which they reside.”
—Patrick Kennedy, Supervisor
Management Through Connection
For us, great management hinges on understanding each property and developing relationships with merchants, municipalities, vendors and neighbors that provide valuable insight and mutual respect.
Detailed Monthly Reporting
We don’t just respond to requests — we delve deeper by implementing monthly reporting that includes detailed sales collection and tenant interviews to gain perspective on operations, merchant health and upcoming initiatives.
We utilize technologies that provide customer insight and bring that information to the tenant to provide best in class customer service from both the merchant and the shopping center.
“We have had the opportunity to work with many property managers and we can unequivocally say that NewMark Merrill property managers are some of the best and we would not hesitate to recommend them &ellip;”
—Scott Carruth, Senior Vice President
A Passion For Our Properties
We take great pride in maintaining our assets with the utmost in quality, ensuring our customers enjoy their experience time and again. The stringent and frequent cleaning and sanitation regimens implemented by our onsite teams have been lauded by the communities we serve. We have a laser-focus on maintaining facilities such as parking areas and structures, landscaping, outdoor seating and dining areas and wayfinding amenities. Our security teams are friendly, present, proactive and diligent. We believe that when guests visit us, we need to be on top of our game, every time.
“We are so fortunate to have NewMark Merrill as our property manager. With their level of expertise, it has given us piece of mind to know our property has been managed with utmost professionalism and integrity.”
—Ron Pharris, Owner
Devonshire Reseda Shopping Center
NewMark Merrill Companies created ENGAGE, a program where onsite staff enhance the customer experience with friendly touchpoints. In this new time, we have reimagined the program to attain the same results but with sensitivities in mind as we keep social distance, adorn face masks and create a safe environment for all.
We ask our property partners to practice each element of the program:
Make eye contact.
Look around and notice customers. Do they need help?
Acknowledge customer with a smile and say hello. Be approachable.
Offer directions to a store, hold a door open, answer questions and provide information.
Go Above & Beyond
Walk customers to their destination instead of simply directing or pointing.
Seek opportunities to make a customers’ visit pleasant, easy and memorable.
Creating lasting, successful landmarks is at the forefront of our approach to shopping center ownership and management.
For more information, please contact:
Third Party Management Inquiries